Job Description
Join our award-winning customer support team at ConnectSphere Solutions! We're seeking passionate individuals to deliver exceptional service to our clients while building meaningful career paths in our modern St. Louis headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture that values growth and innovation.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with CRM software (Salesforce/Zendesk)
- High school diploma or equivalent required
- Flexibility to work rotating shifts including weekends
- Positive attitude with team-oriented mindset