Job Description
Join MetroConnect Solutions' award-winning customer service team in the heart of Manhattan! We're urgently hiring motivated individuals with no prior experience—comprehensive training provided. You'll become the voice of our Fortune 500 clients, delivering exceptional support through phone, chat, and email channels. Our immersive 4-week paid training program includes industry certifications, communication mastery, and CRM software proficiency. Enjoy a collaborative culture with performance-based bonuses, flexible scheduling, and clear career advancement paths. Immediate start dates available! Apply today to secure your spot in our next training cohort.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- No experience required—comprehensive training provided
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Ability to thrive in fast-paced, target-driven environments
- Proficient in multitasking and time management
- Comfortable learning new technologies quickly
- Must pass background check and drug screening
- Authorized to work in the United States