Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! TechConnect Solutions is urgently seeking motivated individuals in Atlanta to become the voice of our innovative platform. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to impact thousands of users daily.
Why Apply Today?
- Fast-track career progression to senior roles
- Comprehensive paid training program
- Health/dental/vision benefits from day one
- Hybrid work flexibility after training
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, chat, and email
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex issues
- Identify trends and provide feedback for product improvements
- Maintain 95% customer satisfaction metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Proficient with Windows OS and web applications
- Ability to type 40+ WPM with accuracy
- Strong problem-solving and active listening abilities
- Previous customer service exposure is a plus
- Available for daytime training (9AM-5PM)
- Must pass background check and drug screening