Job Description
Join our award-winning customer service team as a Flexible Hours Call Center Agent in Raleigh, NC! We're seeking dynamic individuals who thrive in fast-paced environments and value work-life balance. Enjoy the freedom to choose your shifts while delivering exceptional support to our diverse client base. Our competitive benefits package includes:
- Comprehensive paid training
- Health and wellness stipend
- Clear career advancement paths
- Modern remote work options
Be part of a culture that recognizes and rewards excellence while accommodating your schedule needs. Apply today to transform your career flexibility into professional growth!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly coaching and feedback sessions
- Maintain product knowledge through continuous learning modules
Qualifications
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work 20-40 flexible hours/week (evenings/weekends)
- High school diploma or equivalent required
- Problem-solving mindset with attention to detail
- Reliable high-speed internet connection
- Positive attitude and stress resilience