Job Description
Join our award-winning customer service team at Global Connect Solutions in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional support to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a modern, collaborative environment.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Modern downtown Manhattan office
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issues
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 35+ WPM
- Flexibility to work rotating shifts
- Positive attitude with resilience under pressure