Job Description
Join our award-winning customer support team in Tulsa and kickstart your career with a competitive salary and $2,500 sign-on bonus! As a Customer Support Trainee, you'll receive comprehensive training to become a product expert while delivering exceptional service to our global clientele. This role offers clear growth pathways into senior positions with performance-based incentives. Enjoy our modern downtown office, flexible scheduling options, and a collaborative culture that celebrates innovation. We're seeking passionate individuals ready to build long-term careers in customer experience.
Responsibilities
- Master product knowledge through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems with attention to detail
- Collaborate with senior agents to resolve complex escalations
- Meet/exceed performance metrics including resolution times and CSAT scores
- Contribute to process improvement initiatives
- Participate in weekly team development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with analytical mindset
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including weekends
- Positive attitude with resilience under pressure
- Oklahoma residency required