Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Charlotte! No prior experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a dynamic tech environment. Perfect for recent graduates or career changers looking to develop professional skills. Our Charlotte hub offers modern facilities and a supportive culture focused on employee development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our proprietary CRM system after training completion
- Document interactions accurately in Salesforce database
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Participate in ongoing skills workshops and feedback sessions
- Represent company values in all customer interactions
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (college preferred)
- Strong communication skills and positive attitude
- Basic computer literacy (training provided for specialized tools)
- Ability to work flexible shifts (including weekends)
- Passion for helping others and problem-solving
- Must pass background check and drug screening
- Valid North Carolina driver's license (for occasional off-site training)