Job Description
Join our award-winning team as a Customer Service Specialist in Fort Worth! We provide comprehensive paid training to launch your career in customer service. No experience required – we'll teach you everything you need to succeed. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
At Innovate Solutions Group, we invest in our people. Our 6-week paid training program covers industry best practices, CRM systems, and conflict resolution. After training, you'll handle inbound calls, resolve customer inquiries, and maintain satisfaction metrics while working from our modern downtown Fort Worth office.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in Salesforce CRM with 99% accuracy
- Meet/exceed monthly customer satisfaction targets
- Collaborate with technical teams for complex escalations
- Participate in weekly performance reviews and coaching
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Willingness to complete paid training program