Job Description
Launch your career in customer service with industry-leading training from Growth Dynamics Inc. We're seeking motivated individuals in Jacksonville, FL, to join our dynamic team as Customer Service Specialists. No prior experience required – we provide comprehensive paid training covering communication techniques, CRM systems, and industry best practices. Enjoy a supportive environment with career advancement opportunities and competitive benefits.
Responsibilities
- Handle customer inquiries via phone, email, and chat channels
- Resolve technical issues using our proprietary ticketing system
- Document interactions accurately in CRM database
- Collaborate with technical team to escalate complex cases
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in continuous improvement workshops
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Microsoft Office Suite)
- Positive attitude with customer-first mindset
- Reliable transportation to our Jacksonville training center