Job Description
Join our award-winning team at Nashville Tech Solutions and kickstart your career with comprehensive paid training! We're seeking motivated individuals to become Customer Service Representatives in our vibrant downtown Nashville office. No experience necessary – we provide everything you need to succeed through our immersive 4-week training program. Enjoy competitive pay, full benefits, and a supportive culture focused on your growth. Apply today and transform your future!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex cases
- Continuously update product knowledge through ongoing training modules
- Meet performance metrics for resolution times and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to learn technical systems quickly
- Customer-focused mindset with problem-solving aptitude
- Proficient in Microsoft Office applications
- Willingness to work flexible hours including weekends
- Pass background check and pre-employment assessment
- No prior experience necessary – training provided!