Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Career Partners is seeking motivated individuals with no prior experience for our full-time Entry-Level Customer Service Specialist positions. We provide everything you need to succeed – from foundational product knowledge to advanced conflict resolution techniques. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Join us in transforming customer experiences while building your professional future in Detroit's thriving business district.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat channels
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to resolve complex customer issues
- Meet and exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED)
- Strong communication skills and positive attitude
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including evenings and weekends
- Valid work authorization in the United States
- Passion for helping others and problem-solving
- Commitment to completing the 4-week paid training program