Job Description
Join Atlanta Connect Solutions, a premier remote-first customer experience provider, as a Call Center Agent. Work from anywhere in the Atlanta metro area while delivering exceptional service to Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a supportive virtual environment. Our agents enjoy competitive compensation, health benefits, and quarterly performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Document interactions accurately in Salesforce and maintain compliance protocols
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent communication skills with clear phone etiquette
- Ability to work independently in a remote setting with minimal supervision
- Reliable high-speed internet and quiet home office space
- Must be authorized to work in the United States