Job Description
Join our award-winning customer service team in Madison! We're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy a collaborative work environment, comprehensive training, and opportunities for career advancement. Why choose us? Competitive pay, health benefits, and a downtown location near top dining and entertainment. Apply today and start your journey with a company that values growth and employee satisfaction!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and skill development
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required