Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Perfect for career growth in customer experience management!
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce database
- Collaborate with supervisors to escalate complex issues
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Type 40+ WPM with strong computer literacy
- Exceptional verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving and conflict resolution abilities