Job Description
Join Pittsburgh Connect Solutions and become a vital part of our award-winning customer experience team! We're seeking passionate individuals to deliver exceptional service to Fortune 500 clients in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Pittsburgh's thriving tech corridor.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Strong problem-solving abilities