Job Description
Join our award-winning customer service team in Baton Rouge and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Louisiana's most vibrant cities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Support special projects and process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in typing (40+ WPM) and CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings and weekends
- Resilient under pressure with positive, solution-oriented mindset
- Authorized to work in the United States