Job Description
Join our award-winning customer support team as a Trainee! We're seeking motivated individuals in Jersey City, NJ to launch their careers in tech support. No prior experience needed – we provide all equipment including laptops, headsets, and specialized software. Our comprehensive training program ensures you'll master industry-leading tools while delivering exceptional service to global clients.
Enjoy competitive benefits, flexible scheduling options, and clear career progression paths into senior roles or specialized departments. Work in a modern, collaborative environment with industry experts dedicated to your success.
Responsibilities
- Provide first-class technical support via phone, email, and chat using company-provided equipment
- Master troubleshooting procedures for hardware/software issues during paid training
- Document cases accurately in CRM systems while maintaining performance metrics
- Collaborate with senior analysts to resolve complex escalations
- Participate in weekly skills workshops and certification programs
- Contribute to knowledge base improvements with solution documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills in English
- Basic computer proficiency (typing, internet navigation)
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Valid NJ work authorization and reliable transportation
- Passion for helping others and learning new technologies