Job Description
Launch your career in customer service with GlobalConnect Solutions! We're seeking enthusiastic Customer Support Trainees in Cincinnati, OH with all equipment provided – including laptop, headset, and software. Our paid training program equips you to resolve technical issues, delight customers, and grow into a full-time specialist. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we invest in your success!
Responsibilities
- Master company products and support protocols through paid training
- Resolve customer inquiries via phone, chat, and email
- Document cases accurately in CRM systems
- Collaborate with senior agents to escalate complex issues
- Meet performance metrics for response time and resolution
- Identify opportunities for process improvements
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Proficient with basic computer technology
- Strong problem-solving abilities and patience
- Ability to work flexible shifts (including weekends)
- Customer service experience preferred but not required
- Type 40+ WPM with high accuracy
- Reliable transportation to our downtown Cincinnati hub