Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in the heart of New York City! We're urgently seeking motivated individuals with no prior experience—comprehensive paid training provided. This is your gateway to a thriving career in customer relations with competitive benefits, growth opportunities, and a dynamic work environment.
At Apex Solutions Group, we invest in our people. Our 8-week paid training program equips you with essential skills in conflict resolution, CRM systems, and client communication. Upon completion, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 95% client satisfaction rate.
Why Apply Today?
- Comprehensive paid training ($20/hour during training)
- Clear career progression path
- Health/dental/vision benefits
- Modern Manhattan office with skyline views
- Team performance bonuses
Responsibilities
- Handle 50-75 customer interactions daily via phone/email/chat
- Resolve inquiries within SLA targets (avg. 5 min resolution)
- Document cases using Salesforce CRM with 100% accuracy
- Collaborate with billing/technical teams for complex issues
- Upsell products/services based on client needs
- Maintain 90%+ customer satisfaction score
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- No experience required—training provided
- Excellent verbal/written communication skills
- Proficient in Microsoft Office (basic computer literacy)
- Ability to work rotating shifts (including weekends)
- Strong problem-solving aptitude
- NYC residency required (commuter benefits available)
- Pass background check/drug screen