Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in sunny Virginia Beach! Coastal Solutions Group is seeking passionate individuals to deliver exceptional support experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture while making a real impact. Our modern office features flexible schedules, professional development opportunities, and a supportive environment designed for your success. If you thrive in dynamic settings and possess strong communication skills, we want you on our team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient in multitasking and time management
- Comfortable with CRM software and basic tech tools
- Positive attitude and resilience under pressure
- Ability to work flexible shifts (including weekends)