Job Description
Join our award-winning customer experience team in the heart of San Francisco! We're seeking dynamic Call Center Agents to deliver exceptional service while enjoying competitive pay and comprehensive benefits. Work in our modern downtown office with stunning bay views, flexible scheduling options, and career advancement opportunities.
At CustomerFirst Solutions, we invest in our people through continuous training, performance bonuses, and a supportive team environment. If you're passionate about problem-solving and thrive in fast-paced settings, this is your chance to grow with an industry leader.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries across multiple product lines
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Collaborate with technical teams to resolve escalated issues
- Maintain in-depth product knowledge through continuous training modules
- Participate in quality assurance initiatives and coaching sessions
Qualifications
- Minimum 2 years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- High school diploma or equivalent; college degree a plus
- Available for flexible shifts including evenings/weekends