Job Description
Join our award-winning customer service team immediately! Customer Connect Solutions is seeking dynamic Call Center Agents to deliver exceptional support to our clients in Richmond, VA. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
We provide paid training, career advancement opportunities, and a collaborative work environment designed to help you succeed. If you're passionate about problem-solving and thrive in a fast-paced setting, this is your chance to launch or grow your career with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Participate in ongoing training to enhance product knowledge and service skills
- Uphold company standards for data security and confidentiality protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to type 35+ WPM with strong attention to detail
- Resilience under pressure and adaptable to changing processes
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with commitment to exceeding customer expectations