Job Description
Join Denver Tech Solutions as a Customer Support Trainee and launch your career in tech! We're urgently seeking passionate individuals to provide exceptional service to our growing client base. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in customer support. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in Denver's thriving tech hub. No prior experience required – just your dedication to learning and helping others succeed.
Responsibilities
- Deliver prompt and empathetic customer support via phone, email, and chat channels
- Master company products/services through structured training modules
- Document customer interactions accurately in CRM systems
- Collaborate with senior team to resolve complex issues
- Identify opportunities to improve customer experiences
- Meet performance metrics including response times and satisfaction scores
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and problem-solving abilities
- Basic computer proficiency and typing skills (40+ WPM)
- Strong attention to detail and organizational skills
- Ability to thrive in fast-paced, team-oriented environments
- Customer service mindset with patience and empathy
- Availability for flexible scheduling including weekends
- U.S. work authorization required