Job Description
Join Alaska Connect Solutions as a Full-Time Call Center Agent and become the voice of our premier telecommunications service! We're seeking passionate individuals to deliver exceptional customer experiences while supporting Alaska's vibrant communities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in Anchorage's thriving business district. Your role will be pivotal in maintaining our reputation for outstanding service excellence across the Last Frontier.
Responsibilities
- Handle inbound/outbound calls regarding customer inquiries, technical support, and service upgrades
- Maintain detailed customer records in CRM systems with 99% accuracy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with technical teams to escalate complex network/service problems
- Participate in ongoing training to master product knowledge and service protocols
- Meet or exceed monthly performance metrics for call volume and resolution time
- Contribute to team improvement initiatives through feedback sharing
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments with empathy and patience
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends