Job Description
Join our award-winning customer service team as a Remote Call Center Agent in Durham, NC! We're seeking passionate professionals to deliver exceptional support experiences from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real difference. Our cutting-edge technology and supportive culture empower you to thrive in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments