Job Description
Launch your career in customer service with Tulsa Tech Solutions! We're seeking passionate individuals with no prior experience for our paid Customer Support Trainee program. Join our dynamic team in Tulsa and receive comprehensive training to become a customer service expert. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our growing tech company.
What We Offer:
- 4-week paid training program with mentorship
- Health benefits and 401(k) matching
- Modern downtown Tulsa office with free parking
- Opportunities for specialization (technical support, billing, etc.)
- Regular team-building activities and advancement bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document interactions using our CRM system
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product/service improvement opportunities
- Maintain detailed knowledge of company products and services
- Contribute to positive team culture through knowledge sharing
- Meet performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to work independently and in team environments
- Basic computer proficiency with willingness to learn new systems
- Patience and empathy when handling customer concerns
- Reliable transportation to our Tulsa office
- Positive attitude and eagerness to learn