Job Description
Join our dynamic team and kickstart your career tomorrow! Urban Growth Solutions is seeking passionate individuals with no prior experience for our entry-level Customer Service Specialist positions in Kansas City, MO. We provide comprehensive paid training and a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement within 6 months. If you're ready to build a stable career path with a company that invests in its people, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team goals for customer satisfaction scores
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Passion for helping others and problem-solving