Job Description
Are you looking for your first step into the corporate world? TechConnect Solutions is seeking a driven Entry Level Customer Service Representative to join our expanding team in Columbus, Ohio.
In this role, you will be the face of our company, ensuring our clients receive top-tier support. We value passion and potential over experience, offering comprehensive training to help you succeed. If you have a positive attitude and a desire to learn, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a professional demeanor.
- Accurately document all customer interactions and account information.
- Collaborate with team leads to improve service processes and customer satisfaction.
- Identify opportunities for upselling and cross-selling products.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation and willingness to work flexible hours.