Job Description
Are you ready to kickstart your career with a flexible schedule? Apex Digital Solutions is currently hiring enthusiastic Entry Level Customer Service Representatives in New York City. We offer a dynamic environment where you can learn, grow, and earn while working part-time hours that fit your lifestyle. If you are looking to start tomorrow, this is the perfect opportunity for you.
Join a team that values your potential and rewards your hard work. We provide comprehensive training and a supportive culture that encourages professional development. Don't miss out on this chance to advance your career in a top-tier industry.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism.
- Resolve customer issues and provide accurate, timely information.
- Process customer orders and maintain accurate records in the CRM.
- Collaborate with the team to meet daily and weekly performance goals.
- Assist in training new team members and onboarding processes.
- Update customer database with relevant information and feedback.
- Identify and escalate complex issues to supervisors when necessary.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Strong problem-solving and multitasking abilities.
- Proficient in Microsoft Office Suite and basic computer operations.
- Previous customer service experience is a plus but not required.
- Must be authorized to work in the United States.