Job Description
Join our dynamic team at Urban Solutions Group as an Entry-Level Customer Service Representative! No experience necessary – we provide comprehensive training to launch your career in a supportive environment. Help us deliver exceptional service to Philadelphia's growing business community while developing valuable professional skills. This full-time position offers competitive pay, benefits, and clear growth pathways.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve complex service issues
- Follow established protocols for handling sensitive customer information
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team performance goals through consistent quality interactions
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills with a positive attitude
- Ability to learn new technologies quickly
- Basic computer proficiency (typing, navigation, MS Office)
- Reliable transportation and punctuality
- Customer service mindset with patience and problem-solving aptitude
- Willingness to work flexible hours including weekends