Job Description
Join our award-winning customer service team at HarborConnect Solutions! We're seeking motivated individuals with no prior experience to become Call Center Agents in Corpus Christi. Enjoy comprehensive paid training, flexible scheduling options, and a supportive environment designed for career growth. Immediate openings available!
What We Offer:
• Competitive hourly wages + performance bonuses
• Full benefits package (medical/dental/vision)
• Paid training and career development programs
• Modern, collaborative workspace with downtown views
• Employee recognition program with monthly rewards
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals through positive customer engagement
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Must pass background check and drug screening