Job Description
Join our award-winning customer service team in Stockton! We're seeking motivated Call Center Agents to provide exceptional support to our diverse client base. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive work environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to start your new career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows/Mac operating systems
- Flexible schedule availability (including weekends)
- Positive attitude under pressure