Job Description
Join our award-winning customer service team in Greensboro and enjoy the freedom of flexible scheduling! We're seeking empathetic communicators to deliver exceptional support experiences while balancing work with life. With competitive pay, comprehensive training, and opportunities for advancement, this is your chance to build a meaningful career on your terms.
What We Offer:
- Flexible day/evening/weekend shifts
- Comprehensive paid training
- Health/dental benefits for part-time employees
- Performance-based incentives
- Modern remote work options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high CSAT scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet productivity and quality targets consistently
- Identify upsell opportunities for product enhancements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to type 35+ WPM with accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Flexible schedule availability (evenings/weekends)