Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking passionate Call Center Agents to deliver exceptional support to our growing client base. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and coaching sessions
- Uphold company standards and compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency
- Positive attitude and team player mentality
- Must pass background check/drug screen