Job Description
Join our award-winning customer support team in Charlotte, NC as a Trainee! We're seeking passionate individuals ready to launch their careers in customer service excellence. Our comprehensive 12-week paid training program equips you with industry-leading skills in technical troubleshooting, conflict resolution, and CRM systems. Enjoy competitive benefits, career advancement opportunities, and a collaborative culture that values growth. No prior experience required – just a positive attitude and eagerness to learn!
Responsibilities
- Master company products/services through structured training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior agents to resolve complex escalations
- Identify process improvement opportunities during training
- Meet performance metrics for response time and resolution
- Participate in weekly coaching sessions and feedback loops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Basic troubleshooting aptitude for tech products
- Strong problem-solving and empathy abilities
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening