Job Description
Join our award-winning remote-friendly team as a Call Center Agent in sunny San Jose! We're seeking passionate communicators to deliver exceptional customer experiences while enjoying the flexibility of remote work. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to thrive in a dynamic tech hub environment.
Why TechConnect Solutions?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Remote work stipend
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams on complex escalations
- Participate in ongoing product and process training
- Identify upsell opportunities to enhance customer value
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Spanish bilingualism a plus