Job Description
Start your career tomorrow as a Call Center Agent in Jersey City, NJ! CustomerFirst Solutions is hiring motivated individuals to join our award-winning customer service team. This contract position offers competitive pay, comprehensive training, and immediate start for qualified candidates. Join a dynamic environment where your communication skills shine while helping customers resolve inquiries with empathy and efficiency. No experience required – we provide full training to set you up for success!
What We Offer:
- Immediate start date (tomorrow available)
- Competitive hourly pay ($18-$22)
- Free paid training and certification
- Flexible scheduling options
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handle time, CSAT scores)
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Participate in ongoing product training sessions
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Jersey City location
- Flexible availability (including weekends/evenings)
- Must pass background check and drug screening