Job Description
Launch your career in customer service with our comprehensive paid training program! Nexus Support Solutions is seeking motivated individuals to join our Portland team as Customer Support Trainees. No prior experience required—we'll provide everything you need to succeed, including hands-on training, mentorship, and industry certifications. Enjoy competitive pay, benefits, and clear advancement opportunities into senior support roles.
Our 8-week training program covers technical troubleshooting, communication skills, CRM systems, and customer retention strategies. Trainees receive a stipend during training and transition directly into full-time roles upon completion. Join a supportive team dedicated to your professional growth in Portland's thriving tech hub.
Responsibilities
- Complete comprehensive paid training in customer service protocols and technical systems
- Master CRM software, ticketing systems, and troubleshooting methodologies
- Develop exceptional communication skills for phone, chat, and email support
- Handle customer inquiries with empathy and problem-solving efficiency
- Collaborate with senior team members to resolve complex issues
- Document interactions and contribute to process improvements
- Meet performance metrics for resolution times and customer satisfaction
- Participate in ongoing professional development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency and willingness to learn technical systems
- Customer-focused mindset with problem-solving aptitude
- Ability to work in a fast-paced, team-oriented environment
- Reliable internet connection for remote training components
- Flexibility to work rotating shifts including weekends
- Passion for helping others and continuous learning