Job Description
Join our award-winning customer service team in Indianapolis where we provide all the equipment you need to succeed! As a Call Center Agent at ConnectServe Solutions, you'll handle inbound/outbound calls with premium headsets, ergonomic workstations, and cutting-edge CRM software. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and a company culture that values work-life balance.
We offer competitive pay, comprehensive benefits, and a modern downtown office with free parking. Whether you're an experienced representative or starting your career, we provide the tools and support to help you thrive in this dynamic role.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat using provided equipment
- Resolve customer issues with empathy and efficiency while documenting interactions in CRM systems
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Identify opportunities for process improvements and share with management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficient with technology (we provide all necessary equipment and software)
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving skills and emotional intelligence
- Flexible availability including evenings and weekends as needed