Job Description
Join our award-winning customer service team in sunny San Diego! At CustomerConnect Solutions, we're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy a modern workspace, comprehensive benefits, and career advancement opportunities while helping customers resolve inquiries with empathy and efficiency. We invest in your growth through ongoing training and performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to upsell relevant products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathetic problem-solving approach
- Typing speed of 35+ WPM
- Flexibility to work evenings/weekends as needed
- Spanish bilingual candidates strongly encouraged to apply