Job Description
Join a Team That Puts People First!
Are you a natural problem solver with a passion for helping others? Apex Customer Solutions is looking for a dynamic Call Center Agent to join our Richmond, VA team. We are committed to delivering exceptional customer experiences, and we need a dedicated professional to help us maintain that standard of excellence.
In this role, you will serve as the voice of our brand, guiding our customers through solutions with patience and expertise. If you are ready to advance your career in a supportive, high-energy environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Comprehensive health, dental, and vision insurance.
- Paid training and clear career advancement pathways.
- Employee referral bonuses.
- A modern, collaborative office environment.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and a positive attitude.
- Resolve customer inquiries, complaints, and technical issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account information into our CRM database.
- Identify opportunities to upsell or cross-sell products/services to meet departmental goals.
- Collaborate with team leads and support staff to resolve complex escalations.
- Maintain a deep knowledge of company products, policies, and procedures to provide accurate answers.
Qualifications
- High school diploma or GED required; associate’s degree or relevant experience preferred.
- Previous experience in a call center, retail, or customer service role is a plus but not mandatory (training provided).
- Excellent verbal communication skills with the ability to de-escalate difficult situations calmly.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Strong typing speed (minimum 35-40 WPM) and accuracy.
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed.