Job Description
Join our award-winning customer support team as a Trainee at Coastal Tech Solutions! We're seeking motivated individuals in Virginia Beach to kickstart their careers in tech support. All necessary equipment provided – including laptop, headset, and software – so you can focus on delivering exceptional service. Enjoy comprehensive training, growth opportunities, and a collaborative environment where your voice matters. Apply today to join our innovative team!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for tech products
- Document interactions and troubleshoot technical issues using provided systems
- Collaborate with senior team members to resolve complex customer inquiries
- Participate in ongoing training to master product knowledge and support protocols
- Identify trends in customer feedback to improve service quality
- Maintain accurate records in CRM systems
- Adhere to company security and privacy guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing skills (40+ WPM)
- Strong verbal communication and active listening abilities
- Patience and problem-solving aptitude
- Ability to work flexible hours including weekends
- Passion for helping others and learning new technologies
- No prior experience required – training provided
- Must reside in Virginia Beach or surrounding area