Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! Nashville Tech Solutions is seeking motivated individuals with no prior experience for our comprehensive training program. You'll learn industry-leading support techniques while helping clients resolve technical issues with our cutting-edge software. We provide all necessary training, mentorship, and career growth opportunities to help you succeed. Perfect for recent graduates or career changers looking to enter the tech industry!
Responsibilities
- Complete 4-week paid training program covering product knowledge and support protocols
- Assist customers via phone, email, and chat with technical inquiries
- Document customer interactions and troubleshoot basic issues
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in weekly skill-building workshops
- Contribute to knowledge base improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency with willingness to learn new software
- Excellent customer service mindset and patience
- Ability to work in a fast-paced, team-oriented environment
- Reliable internet connection for remote work components
- Must pass background check and drug screening