Job Description
Join InnovateTech Solutions as a Customer Support Trainee and launch your career in one of Raleigh's fastest-growing tech companies! We're seeking passionate individuals ready to transform customer interactions into memorable experiences. Our comprehensive 12-week training program equips you with industry-leading tools, product knowledge, and conflict resolution techniques. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement into senior support or specialist roles. Work in our modern downtown Raleigh office with free parking and a collaborative team environment.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction
- Document cases accurately in CRM systems and escalate complex issues
- Collaborate with technical teams to resolve product-related challenges
- Contribute to process improvements for faster issue resolution
- Maintain service level agreements (SLAs) for response times
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- Basic technical aptitude for troubleshooting digital products
- Valid US work authorization