Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in the heart of San Jose's tech hub! We're seeking empathetic communicators to deliver exceptional support to Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. Why join us? Competitive hourly pay, advancement opportunities, and the chance to build a career in customer service without the full-time commitment. Apply today and become part of a company that values growth, innovation, and your work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining call quality metrics
- Collaborate with technical support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily KPIs for call volume, resolution time, and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Proficient in CRM software (Salesforce) and Microsoft Office Suite
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment with empathy
- Reliable high-speed internet for remote work components
- Flexible availability including evenings and weekends