Job Description
Join Omaha Connect Solutions as a Call Center Agent and become the voice of our premier client partners! We're seeking empathetic professionals to deliver exceptional customer experiences while building rewarding careers in Omaha's thriving business district. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment designed for growth.
As a key member of our customer experience team, you'll handle inbound/outbound calls with professionalism and efficiency, resolve inquiries on first contact, and maintain detailed records. Our commitment to your success includes paid training, flexible scheduling options, and advancement opportunities into supervisory roles.
Responsibilities
- Handle 50-80 daily calls with 90%+ customer satisfaction rate
- Resolve billing, technical, and service inquiries using CRM systems
- Upsell products/services during customer interactions
- Document all interactions accurately in Salesforce database
- Meet/exceed performance metrics (AHT, FCR, Quality)
- Participate in weekly coaching sessions and training modules
- Collaborate with team leads to improve service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal communication and active listening
- Ability to type 40+ WPM with 98% accuracy
- Resilience under pressure and conflict resolution skills
- Flexibility to work evenings/weekends (12-hour shifts)
- Passion for helping others and problem-solving