Job Description
Join our award-winning customer service team in Milwaukee and enjoy the freedom of flexible scheduling! We're seeking empathetic and motivated individuals to deliver exceptional experiences while maintaining work-life balance. At Milwaukee Connect Solutions, we invest in your growth with comprehensive training, competitive benefits, and a supportive culture that values your contributions.
Our modern downtown office offers state-of-the-art technology and a collaborative environment where your voice matters. Whether you're a student, parent, or career-changer, our adaptable shifts (including evenings and weekends) allow you to thrive professionally without sacrificing personal commitments.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Document interactions accurately in our proprietary database
- Collaborate with team members to improve service delivery
- Stay updated on product knowledge and policy changes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts (including nights/weekends)
- Proficiency with Windows OS and typing (35+ WPM)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and resilience under pressure