Job Description
Are you ready to launch a rewarding career in customer service?
We are seeking motivated and eager individuals to join our team as Customer Support Trainees in Portland, Oregon. This is an excellent opportunity for those with no prior experience who are looking for a structured training program, professional development, and a clear path to career growth. If you have a passion for helping others and a willingness to learn, we want to hear from you!
As a Trainee, you will receive comprehensive on-the-job training, mentorship, and the tools you need to succeed. You will be the face of our company, ensuring our clients receive top-tier service and support.
What You Will Do:
- Respond to customer inquiries via email, chat, and phone with a high degree of professionalism and empathy.
- Learn and utilize our internal CRM software to track customer interactions and resolve issues efficiently.
- Assist in resolving common customer concerns while escalating complex issues to senior support staff.
- Participate in daily training sessions to enhance your product knowledge and communication skills.
- Collaborate with the team to identify trends in customer feedback and suggest process improvements.
- Maintain a positive, helpful attitude toward every customer interaction to ensure high satisfaction rates.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: $18.00 - $24.00/hour depending on training milestones.
- Professional Development: Clear career progression into Senior Support and Team Lead roles.
- Modern Work Environment: Collaborative team culture in the heart of Portland.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a high degree of professionalism and empathy.
- Learn and utilize our internal CRM software to track customer interactions and resolve issues efficiently.
- Assist in resolving common customer concerns while escalating complex issues to senior support staff.
- Participate in daily training sessions to enhance your product knowledge and communication skills.
- Collaborate with the team to identify trends in customer feedback and suggest process improvements.
- Maintain a positive, helpful attitude toward every customer interaction to ensure high satisfaction rates.
Qualifications
- High school diploma or GED required (College students welcome).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- A customer-centric mindset with a genuine desire to learn and grow.
- Ability to work flexible hours, including evenings and weekends as needed.
- Reliable internet connection and access to a quiet workspace.