Job Description
Are you a great communicator looking to launch a career in customer service? Alaska Premier Support is now hiring Call Center Agents in Anchorage, AK. We are looking for energetic individuals who are eager to learn, with no experience necessary—we provide complete paid training to set you up for success.
In this role, you will be the friendly voice representing our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience. We offer a competitive salary, flexible scheduling, and a supportive team environment.
Responsibilities
- Answer incoming customer calls and emails in a professional, courteous, and timely manner.
- Listen to customer concerns and provide accurate solutions or escalate complex issues to supervisors.
- Process orders, returns, and account updates accurately using our CRM software.
- Identify customer needs and suggest appropriate products or services.
- Maintain detailed and up-to-date customer records in the system.
- Adhere to all company policies, call scripts, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent (preferred).
- No prior call center experience required; we train you!
- Strong verbal communication skills and a friendly phone demeanor.
- Basic computer literacy and typing skills (40+ WPM recommended).
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable access to a computer and high-speed internet (if remote/hybrid).
- Valid driver's license and transportation (for on-site roles).