Job Description
Join our award-winning customer service team in Boston's vibrant Financial District! We're seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, collaborative environment. No cold calling - just meaningful interactions that make a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to navigate multiple software systems
- Comfortable working in a fast-paced environment
- Flexibility to work rotating shifts